When you reset your password you will receive an email with the new password.

When you copy that password from the email, please make sure you are NOT copying any spaces at the beginning or end of the password by mistake. There should be NO spaces at the beginning or the end of the password.

Here is someone copying the password INCORRECTLY. Please notice the extra space selected at the beginning:

Here is someone copying the password CORRECTLY. Please notice no extra spaces are selected at the beginning or end:

Here’s another example:

Here is someone copying the password INCORRECTLY. Please notice the extra space selected at the beginning:

Here is someone copying the password CORRECTLY. Please notice no extra spaces are selected at the beginning or end:

So please copy the password correctly when you are trying to log in.